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Discussion Starter #1
I sent a money order to HVE Motorsports, in Australia, for a set of lowering springs for my Excel. That was well over a month ago. Since then, I have sent 3 emails to the place, all of which have been blatantly ignored. I am growing quite impatient. I do not look forward to paying for the charges of an overseas phone call. I spent $250 on the springs, and have absolutely nothing to show for it.
Has anyone else out there had to deal with HVE in such a manner?
Maybe a representative of HVE is reading the forums and can help me straighten this out. I'm getting really pissed off after all this time.

I wonder if the Better Business Bureau deals with international problems...

Lucid
92 Excel
15 inch wheels, poor suspension, and an angry driver
 

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www.sharkracing.com are starting to import for HVE, so obviously I have connections there. I will try to talk to them for you.
 

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Bretton of Fxtreme also works for HVE.
You can send him a PM on fxtreme.

Or just call them. I think bretton only works thursday and friday.

Leave it to Random to Needlessly complicate things.
 

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I had a bad experience with them when they sent me a wrong Clutch kit which the pressure plate was too big!
They never returned my emails and all i did was call them and waste money on long distance to rectify this problem.Nothing was accomplished and told him to Stick It!!
Never deal with them!!!!
 

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I had the same thing happen...i ordered 4-2-1 extractors from them and they emailed me back right away everytime until i ordered the part and waited 3 weeks they had not came yet so i sent some emails and they never replied to them...but then the headers showed up the following week...so it wasn't that bad of service for me, for a part coming from Aussy, just don't know why they don't respond to emails after the purchase
 

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In response to Robert's (2 Uniq) posting, I feel that there is a lot of information which he has failed to include, which distorts the situation greatly.

As background, Hyundai fitted with a manual gearboxes have a 2mm spacer plate fitted between the engine and bellhousing. This spacer is fitted, or requried, on Automatic Hyundais. When changing the transmission from automatic to a manual, it is essential for a spacer plate to be sourced with the manual gearbox, or purhcased through Hyundai spare parts. Failure to fit this spacer plate will result in contact being made between the pressure plate and the bellhousing.

The problems experienced by Robert appear to be the result of his mechanic failing to fit the spacer plate in the first case, or fitting an incorrect spacer plate of inadequate thickness . This is clearly something that HVE cannot be held accountable for, as we were not the people fitting the clutch or manual gearbox.

All along, we have made it clear to Robert that if the pressure plate which was provided with the brassbutton clutch kit is the incorrect size, or faulty, then we will replace it for him.

To date we have not been provided with any evidence that the pressure plate is the incorrect size. Despite asking on numerous occasions, Robert has to date failed to provide measurements of the pressure plate to confirm his claim that the pressure plate is the wrong size. How anyone can make the claim that the pressure plate was the wrong size, when they have no measurements of the pressure plate to compare to the standard Tiburon pressure plate is beyond me.

When the problem of noise first arose, Robert's mechanic advised that that it was a 'faulty thrust bearing', which had been supplied as part of the clutch kit. Based on this diagnosis, we arranged for a replacement thrust bearing to be sent to Robert.

As it turns out, the diagnosis by Robert's mechanic was incorrect. Even with the replacement thrust bearing was fitted, the noise and scraping inside the bellhousing was still present. This incorrect diagnosis by Robert's mechanic caused delays and further expense for Robert, as well as a HVE and our supplier for the new bearing and shipping to Robert.

After several weeks, and no doubt a lot of frustration to Robert, the problem was ultimately solved by Robert's mechanic fitting a spacer plate between the engine and the bellhousing, something which should have been done in the first place. It seems that the problem arose due to the mechanic who was fitting the manual transmission and HVE clutch kit to Robert's car, which was previously an automatic.

As with anyone who purchases parts, be they from HVE, or your local auto store, has to ensure that the person who is engaged to fit those parts knows what they are doing.

Also, be careful how much you beleive of what a mechanic tells you when things don't work out right nad it costs you more money. 9 times out of 10, a mechanic can tell a customer what has been done to your car, and you, the customer, will not fully understand it, and if it was necessary. I am sure you have all heard stories about brake pads being changed because they were almost worn out, even though you were sure they were only changed 6 months ago, or seals needing replacing to stop a leak you never had. You have to basically trust everything the mechanic tells you, and charges you for. Unfortunately some mechanics will abuse this trust and there is not always a lot you can do about it, as it hard to prove them wrong unless you know as much about your car as they do, or claim to do.

As for conerns regarding email response time, this issue should now be overcome. Since May I have only been working at HVE 2 days a week, and would spend a few hours each night trying to get through other emails for the other 5 days. Unfortunately I was not able to respond to all the emails that came in, and often had to wait til I was back in the office at HVE to find out additional information, such as shipping weights, etc before responding to the email. The good news is, I am now here at HVE 5 days a week, so hopefully all the emails can be responded to within 48 hours.

Regards


Bretton Coghlan
HVE Motorsport
 

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WAIT A MINUTE HERE!!!!!!!!!!!!!!!
Everything that was said is not true.
Since you want to make this out in the open, WE SHALL!!!!!
I told you Bretton that a spacer was installed in the first place during my install.I sent Paul photos of the damage that YOUR KIT did to the Bell-Housing.It scraped 4mm of material out of the Bell-Housing.You also mentiond that it was my machanics duty to measure the space before installing the clutch.
#1) If this Clutch kit is made for the Tiburon why would you have to measure anything.
2)How was my machanic OR ANYBODY suppose to know the exact clearance from this clutch kit to the bell-housing if it bolted up perfectly during the install.If the Transmission didnt bolt up then you know the pressure plate would of been too large. ALSO like i told you he had to shave 2mm of material INSIDE THE BELL-Housing and add another spacer which is another 2mm thick which is a total of 4MM thick.I was present at the shop during this procedure.After performing this Task the problem was GONE.Now you expalin that to me.
I also have a reciept which proves my purchase of another Cylinder Block Plate which was needed.You aslo mentioned that my machanic should of figured out this problem in the first place when the noise was noticable,well the noise in the first place sounded like a rattling noise and when you engauged the Clutch down THE NOISE WAS GONE.Any machanic would figure its the throw out bearing.
Theres no point for me to go to the shop and PAY to remove my clutch and send it to you.My car would be in the shop for a month during this whole proccess.To me its Pointless because it was figured out By my Machanic what was needed to rectify this problem.
In conclusion,its over and done with and wish no further to discuss this!!!!!!!!!!!
 

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Guys please send e-mails to discuss your problem. Sorry but not everyone needs to know what is going on!

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<b>United We Stand</b>
 

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Hi Saint and anyone else who has read the above,

This problem has previously been dealt with privately by email, however as 2Uniq chose to make the issue a public one, I was simply responding with a public reply to provide the other side of the story and clear a few things up. I felt it had to be done as in my opinion, the initial posting made by 2Uniq was not complete, and a balanced reply on behalf of HVE was warranted.


Regards


Bretton Coghlan
HVE Motorsport
 

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Discussion Starter #11
Just for the record, I did finally receive the springs. I don't like to hold grudges, so I'm not going to complain, but I did think it curious that they sat in the shop for an entire month without a shipping address. No big deal, though. I take forever to get things done with my car anyway. I'm sure I'll be happy with them though, if I ever manage to acquire shocks for them.

Lucid
 

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for the record...i ordered a set of 240 degree Cams from HVe through a third party and recieved them on time, with no damages to them....thnx HVe BTW.


PEACE in the ROOM
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<hr width=60% noshade size=1 align=left>-2000 Elantra Turbulence-
-1994 Excel Lunchbox-
www.sunriseracing.com
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<hr width=60% noshade size=1 align=left><img src="http://www.transfans.com/logospin.gif"><b>No I do not have a 2000 Tib anymore. My X now has a 2000 Tib. No I am not mad cause she has the payments too.</b><img src=/images/forums/snitz/wink.gif width=15 height=15 border=0>
 
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